Help Center

1. How often should the HEPA filter in my incubator be changed?

Manufacturers recommend that HEPA filters be changed at least once per year to maintain proper operation.

2. Is the calibration of your instrumentation NIST traceable?

Yes. Each instrument is calibrated annually and the documentation kept on file.

3. How accurate is the CO2 sensor on my incubator?

CO2 sensors are accurate as long as they are calibrated once per year. T/C sensors can drift as much as 1% within one year.

4. How long is my calibration valid?

The industry standard is one year.

5. How often should I clean my filter or condenser?

Manufacturers recommend that filters and condensers be cleaned at a minimum of every 3-6 months.

6. What is the cost for a loaner freezer while you are repairing my unit?

As a convenience to our customers we offer a free loaner freezer while your unit is in our shop for repair.

7. What is the benefit of having a Preventive Maintenance Inspection performed on my unit?

The purpose of a preventive maintenance inspection is to maintain your equipment efficiency and reliability by discovering any problems prior to a unit failure.

8. What is the benefit of having a service contract?

Peace of mind. Once a unit is accepted under a service contract all repair and maintenance is covered for the year. This process simplifies your annual budgets while maintaining the best maintenance available for your equipment.

9. My unit is maintaining its temperature but is making a loud/unusual sound. Should I call for service?

Yes. Although the unit is still maintaining its set point the loud or unusual noise should be investigated before the unit fails. Please contact our office to set up a service call.

10. Do you provide emergency service?

Yes, we are available 24 hours per day. Please contact our office to place a service call.

11. What is the purpose of my alarm battery?

If your unit were to lose power, the alarm battery will keep the display turned on and will show the temperature inside the unit. It will also go into alarm as usual if the unit were to warm up past its high alarm set point. It does not turn the compressors on or any other component other than the display board.

12. Where do I find the make, model, and serial info on my freezer?

There are 3 common locations where you can find this information: On the backside of the unit at the top or bottom, on the left side of the unit at the bottom, or inside the unit at the top right or left.

Our Service Centers

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